At Canto de Aves we endeavor to provide our guests outstanding services and experiences in our suites at Malinalco. We value your faith in us in delivering you a superior level of service.
We request you to read this policy document carefully before sharing personal information with us. By visiting our web sites, we assume, your acceptance to the practices described in this policy document.
This policy document covers the following areas relating to privacy of information provided by you:
Personal information collected by Canto de Aves from its guests
There are a number of situations in which your personal information may be gathered by Canto de Aves to serve you better. At various touch points with our guests, we may collect the following personal information including, but not limited to: your name and contact information; date of birth; how you prefer to be addressed in communication from Canto de Aves, preferred modes of communication and your hometown adress; spouse name, anniversary, credit card details, including the three-digit code that appears on the back of your credit card; travel partner programmes you are enrolled into, your dates of arrival and departure from our hotels/restaurants/other outlets, your preferences when you stay or dine at Canto de Aves; offers you have availed of from third party marketers in response to communication from Canto de Aves. We may also record details on guests who have stayed or dined with you at Canto de Aves, including their names and contact details.
Besides the above, we may also collect the following:
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations, unless it is volunteered by you. We may use any health-related information provided by you only to serve you better and meet your specific needs when you stay or dine with Canto de Aves.
How does Canto de Aves use the personal information collected from its guests
Your privacy is of utmost importance to us and we take it very seriously. We do not sell or rent your contact information to other marketers. We use your personal information to provide you with the services you request from Canto de Aves, to help you make room reservations, to provide you with information about which Suite can choose at Canto de Aves, to send you promotional material to your email, direct mail or phone, to conduct surveys from time to time, to make you offers sourced from third parties, per your stated preferences or usage pattern exhibited at Canto de Aves.
Non-personal or anonymous information collected by Canto de Aves
Information that does not personally identify you is referred to as non-personal or anonymous information. When you visit and interact with the sites www.hotelcantodeaves.com.mx or www. cantodeaves.com. or third parties with whom Canto de Aves has contracted to provide services, non-personal information, like, list of website pages visited by you, could be collected. Technology like cookies could be used to help you deliver content per your preference, to help you process your reservations or other requests. While this cannot be used to disclose your identity, this information will identify your browser to our servers when you visit our site. To remove the cookies at any point from your computer, you can delete them using your browser.
We also may collect data by using web beacons, clear GIFS, pixel tags or similar means, which will tell us when you visit our site. Non-personal information like the domain name, the areas of the site you visit, your operating system, your browser version, and the URL you visited from, can be identified, which can be used to enhance your online experience by understanding your web usage patters.
We may use or disclose non-personal information for any purpose from time to time since this does not personally identify you. For instance, we may embed e-mail addresses with images. In such cases where we combine non-personal information with personal information, the combined information will be treated by us as personal information as per this policy.
Links to websites of third party marketers
From time to time, we may allow third party advertisers advertise on our websites. These third party advertisers may use technologies like cookies, pixel tags to track which ads your browser has seen and which site pages you may have visited. Canto de Aves has no control over the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.
Canto de Aves policy regarding protection of its guests' personal information
Canto de Aves takes precautions, including administrative, technical and physical measures- to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration or destruction. However, unfortunately no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. You can help us by also taking precautions to protect your personal data when you are on the Internet. For your own privacy protection we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
How long does Canto de Aves retain your personal information
Canto de Aves will retain your personal information for the period necessary to fulfill the purposes outlined in this policy document, unless a longer retention period is required or permitted/mandated by applicable local law.
Should you want to opt out
If we possess your contact information, we may want to keep you posted about our products, services and events, through email. Should you prefer not to keep up to date with Canto de Aves news and latest information on services and receive such marketing materials, please send an email to
We will update your preferences as soon as reasonably practical. However, do note, if you opt out of Canto de Aves emailing list, as described here, we will not be able to remove your personal information from the databases of affiliates, franchisees or business partners with which we have already shared your personal information, prior to the date of your opt-out request.